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《Thrive with The Hive》[43M]百度网盘|亲测有效|pdf下载
  • Thrive with The Hive

  • 出版时间:2016-08
  • 热度:9108
  • 上架时间:2024-06-30 08:52:20
  • 价格:0.0
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内容介绍

图书基本信息

Thrive with The Hive
作者 Claire Boscq Scott
ISBN13: 9781326492830
类型 简装(简装书)
语种: 英语(English)
出版日期: 2016-08-04
出版社 Lulu.com
页数: 422
重量(克): 589
尺寸: 23.3934 x 15.5956 x 2.1844 cm

书评与摘要
""A practical guide to service excellence with lessons from nature's most powerful business organisation - The Beehive"". The Busy Queen Bee takes a look at the importance to a successful business of its customers. She uses a powerful analogy from Nature, describing the work of the humble Bee and its ultra efficient work ethic. Beehives are fascinating, well-oiled machines; the similarities with the running of a business and the running of the Hive are incredible. Adapting some of their work ethic and re-focusing businesses to create a real service culture throughout their organisation is the key to success during those challenging time. In this Customer Service book, the Busy Queen Bee describe her very own view of the delivery of Customer Excellence. She has created 10 simple steps to follow on how to look after your internal and external customers, delighting them and creating exceptional customer experience and ultimately creating a real service culture within your organisation.